Shipping & Delivery Policy

1. Digital Delivery — Instant, Nothing Is Posted

VanSpark products are digital. Nothing is physically shipped, no courier is involved, and there are no shipping charges, anywhere in the world.

• Digital PDF worksheets: delivered to your VanSpark account immediately after your payment is confirmed by Razorpay — usually within a minute or two. You can download them any time from your account's Downloads area and print them at home.
• Brain Challenge subscription: access is switched on automatically as soon as payment is confirmed. Your child can start solving right away.

2. If Your Purchase Does Not Appear

Very occasionally a payment succeeds but the confirmation reaches us late. If your download or subscription access has not appeared within 24 hours of payment:

• refresh your account's Downloads page after signing in with the email you purchased with;
• check that the payment actually completed with your bank or UPI app; and
• if it still isn't there, contact us via the Contact page with your order ID — we will trace the payment and deliver your purchase or refund you per the Refund Policy.

3. Education Kits

Where a physical Education Kit is listed in the shop, its availability and delivery arrangement are stated on the product page and confirmed with you directly at the time of order (typically over WhatsApp), including any applicable delivery timeline and charges, before you pay. Unless a product page explicitly says otherwise, all items in the VanSpark shop are digital and delivered as described above.

4. Delivery Emails

Order confirmations are sent to the email address on your account. Please add us to your contacts or check your spam folder if you do not see a confirmation.