Refund Policy

VanSpark sells digital learning products — downloadable PDF worksheets and a monthly Brain Challenge subscription. Because digital products are delivered instantly and cannot be "returned", our refund rules are a little different from a physical shop. Here they are, in plain language.

1. Digital PDF Worksheets

Once a PDF has been made available for download in your account, the sale is final and the purchase is non-refundable. Before buying, please read the product description carefully and check the age band it is designed for.

We will, however, always make it right when something goes wrong on our side. You are entitled to a resolution — a working replacement or a full refund — if:

• you were charged but the product never appeared in your account downloads;
• the file is corrupted, incomplete or materially different from its description and we cannot supply a corrected file promptly; or
• you were charged more than once for the same order (duplicate payment).

Report the problem within 7 days of payment via the Contact page, quoting your order ID and the email you purchased with. We verify claims against our delivery records.

2. Brain Challenge Subscription

• Your plan gives access for the period you paid for. You may cancel at any time; access then continues until the end of the current paid period.
• We do not give partial or pro-rata refunds for unused days of a period that has started.
• If a renewal was charged in error, contact us within 7 days of the charge and we will reverse it, provided the new period's access has not been substantially used.
• If the service is unavailable for a prolonged period due to a fault on our side, we will extend your access or refund the affected period — whichever you prefer.

3. How Refunds Are Paid

Approved refunds are issued through Razorpay to the original payment method. Razorpay typically completes refunds within 5-7 business days, though your bank may take a little longer to show the credit. We cannot refund to a different card or account than the one used to pay.

4. How to Ask

Write to us through the Contact page with your order ID, the email used at purchase, and a short description of the issue. We respond to refund requests within 48 hours on working days.

5. Fair Use

We reserve the right to decline refund requests that show a pattern of abuse (for example, repeatedly purchasing, downloading and then disputing digital files). Nothing in this policy limits your statutory rights under Indian consumer protection law.